Online Sales Policy

ONLINE SALES POLICY

Thank you for shopping with That Dress Bridal & Prom in Rincon, Georgia. Please review this policy before placing your order.

ALL SALES FINAL

All online purchases and special orders are final, except as outlined below or required by applicable law. We do not accept returns or offer refunds or store credit for a change of mind, an event cancellation, or fit concerns when the correct style, color and size were supplied.

SIZING

Please use the designer’s size chart before ordering. Sizes vary by designer, and alterations may be needed. Contact us before purchasing if you need help selecting a size.

ORDERS AND PAYMENT

Submitting an online order does not immediately charge your card. Our team confirms that we can obtain your dress and places the dress order before manually processing your payment. Please provide your event date so we can review the expected timing. Displayed availability does not guarantee delivery by your event date.

INCORRECT ITEMS

If we or the designer supply a different style, color or size from what you ordered, contact us promptly before wearing or altering the item. We will review the order and arrange a resolution, including a return and refund where appropriate.

DELAYS

If we learn that your order cannot arrive before your event date, we will contact you and offer cancellation with a full refund. For online orders that cannot ship within the promised timeframe, we will offer the choice of accepting a revised shipping date or canceling for a full refund.

PRICING

If we discover a pricing error affecting your order, we will contact you before proceeding. You may accept the corrected price or cancel for a full refund of any payment collected.

SHIPPING

We ship within the United States only. Standard shipping is $25 per order. Direct shipping is available for an additional $20, bringing the total shipping charge to $45.

Delivery timing depends on item availability and the shipping destination. Please provide your event date when ordering.

QUESTIONS

Please contact That Dress Bridal & Prom before ordering if you have questions about sizing, availability, delivery or this policy. This policy does not limit your rights under applicable law.